HMS Consulting

SSA Tackles Strategic Plan at Daylong Meeting Wednesday

Nearly six months after releasing a report recommending changes at the Steamship Authority, the consulting team that performed last year’s comprehensive review of boat line operations is coming back.

Millions in Woods Hole Change Orders Were Expected, SSA Says

Steamship Authority governors on Tuesday approved a pair of change orders totaling more than $483,000 for the ongoing Woods Hole terminal reconstruction by Quincy contractor Jay Cashman Inc. It brings to about $2.2 million the change orders to date.

SSA Vows to Adopt Recommendations in Independent Report

The boat line is taking steps to create and fill new management positions and add systems for training, safety and quality, senior managers and their independent consultants said.

One Year Later: SSA Must Change, Report Insists

On Tuesday Islanders will hear firsthand from independent consultants what the SSA needs to do to regain the public trust. The meeting begins at 6 p.m. in the high school Performing Arts Center.

Report Outlines Communications Shortcomings at SSA

Marine consultants hired to review Steamship Authority operations delivered the fifth and final piece of their critique last week, detailing shortcomings in the boat line’s public communications, and won a new contract to help carry out their overall recommendations.

SSA Lacks Plan for Informing Public, Report Says

Communicating with passengers has not been a priority for the Steamship Authority, and that needs to change, a report released Friday said.

Boatline GM Says Chief Operating Officer Not Needed

A key recommendation from outside marine consultants that the Steamship Authority add a chief operating officer appears to be stalled.

Vineyard Boatline Governor Points to Positives in Report

Ferries are running better than ever, but the Steamship Authority needs a management overhaul. That was the message from Vineyard SSA governor Marc Hanover to the Dukes County commission.

Kitchen Sink Report Examines Five Key Areas at Boatline

The independent review of the Steamship Authority looked at five major areas of SSA operations and found serious deficiencies in four.

Steamship Authority Governors: "We Got Our Marching Orders"

The governing board for the boat line agreed Tuesday to hold additional meetings over the winter months to discuss the 140-page independent review.