On Tuesday Islanders will hear firsthand from independent consultants what the SSA needs to do to regain the public trust. The meeting begins at 6 p.m. in the high school Performing Arts Center.
On Tuesday Islanders will hear firsthand from independent consultants what the SSA needs to do to regain the public trust. The meeting begins at 6 p.m. in the high school Performing Arts Center.
Marine consultants hired to review Steamship Authority operations delivered the fifth and final piece of their critique last week, detailing shortcomings in the boat line’s public communications, and won a new contract to help carry out their overall recommendations.
Communicating with passengers has not been a priority for the Steamship Authority, and that needs to change, a report released Friday said.
A key recommendation from outside marine consultants that the Steamship Authority add a chief operating officer appears to be stalled.
Ferries are running better than ever, but the Steamship Authority needs a management overhaul. That was the message from Vineyard SSA governor Marc Hanover to the Dukes County commission.
The independent review of the Steamship Authority looked at five major areas of SSA operations and found serious deficiencies in four.
