The Steamship Authority's website was hit June 2 by a ransomware attack, disabling its online reservation system. Here is information is for travelers to and from Martha's Vineyard while the ferry service is dealing with the attack:

  • Woods Hole, Oak Bluffs and Vineyard Haven terminals are all open and ferries are running on a regular schedule.
  • Limited reservations for vehicles can be made or changed by calling the Mashpee reservation office. The telephone number is 508-477-8600. Phone lines are open from 7 a.m. to 6 p.m. Reservations cannot be made or changed at terminals or online, as the website remains down.
  • Schedules are posted on a new temporary website,
  • Travelers with vehicle reservations should arrive at their designated port at least 30 minutes ahead of time and will be issued paper tickets.
  • As of Friday all vehicles without reservations were required to travel on standby; no advance reservations were being booked. Standby travelers are boarded on a first-come, first-served basis; terminal agents will direct cars and drivers into standby lines and provide information for ticketing. Walk-on passengers do not need reservations.
  • Cash is encouraged for all transactions, although limited credit card use is available with manually-operated machines
  • Fees for canceling reservations are waived.
  • The SSA is posting daily schedule information and other updates on Twitter
  • Telephone lines are open at the two Martha’s Vineyard ticket offices; the numbers are 508-693-0367 (Vineyard Haven) and 508-693-0125 (Oak Bluffs).