A new automated parking system at the Martha’s Vineyard Airport still has a few bugs to work out.
At a meeting Thursday afternoon, the airport commission chastised a spokesman for LAZ Parking for confusion and snafus during the recent transition to the new system.
“In my opinion, things did not start off well at all,” said board chairman Robert Rosenbaum. He listed numerous issues he has observed, including cars driving on the grass to bypass the ticket gate and a lack of clear signange.
The credit-card only system replaces a longstanding practice of placing envelopes on the windshield for drivers to leave cash based on how long they had parked.
The switch to the type of automated system used at most airports is intended to generate more revenue for the airport, manager Ann Richart said. The system was installed by LAZ Parking, which receives a portion of parking payments. The $167,000 cost was covered by a grant from the state Department of Transportation, Ms. Richart said.
But issues arose almost immediately after gates went down on June 1, according to Mr. Rosenbaum and airport assistant manager Geoffrey Freeman. They cited screen glare on the ticket machine, difficulty of reaching the ticket and poor communication about free parking options as complaints they had from users in the first few weeks.
Mr. Freeman said his team made adjustments, including marking the road to lead cars closer to the ticket machine, but he called the transition a “soft open” that still needs work.
“It’s like changing the blinker to the roundabout,” he joked.
LAZ general manager Scott Woodbine pledged to work out the kinks, including by installing anti-glare screens and hiring attendants.
“With a new opening like this, a lot of times it’s trial and error,” he said. “I apologize if the rollout didn’t go as planned. We’re dedicated and committed to solving any issues that come up.”
In other business, commissioners agreed to send a plan to the Federal Aviation Administration that would expand the airport business park by opening up 10 additional acres for development.
FAA approval is required for any non-aeronautical use of land, Ms. Richart said.
There has been demand for more space at the business park, a light industrial zone.
“We’ve been going at this for it feels like forever. It’s very exciting,” said commissioner and land use committee chairman Peter Wharton. OneJet, a small commercial airline headquartered in Cambridge, will begin daily service in early July with seasonal nonstop flights between the Vineyard and White Plains, N.Y., and Hartford, Conn.
The commission also voted 4-1 to allow a temporary sublease of lot 34B from Airport Laundromat owner Nicholas Catt to UPS for an unloading dock. Mr. Catt has been in a lease dispute with the commission that remains under discussion behind closed doors. The commission went into executive session at the end of the meeting to continue the discussion and did not reconvene in open session.
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