The Steamship Authority needs to change its management culture or face more potentially dangerous disruptions in service, the leader of a five-month study of boat line operations said Monday.
A independent review of the SSA describes an organization so focused on saving money and reacting to emergencies that it has failed to follow basic business practices.
A Steamship Authority ferry from Vineyard Haven was delayed briefly Thursday afternoon as authorities investigated a bomb threat. No explosives or devices were found.
Lines and standby lines formed on Tuesday morning as well-wishers headed to the Oak Bluffs Steamship Authority terminal to wish Bridget Tobin well on her retirement after 44 years.
Amid heightened concern from Island residents about summer vehicle congestion, the Martha’s Vineyard Commission hosted a wide-ranging discussion with Steamship Authority leaders late last week.
Plans for a two-story ticket office and a fully operational third slip at the Steamship Authority’s Woods Hole terminal face rising opposition, both in Woods Hole and on Martha’s Vineyard.