Report Outlines Communications Shortcomings at SSA
Louisa Hufstader

Marine consultants hired to review Steamship Authority operations delivered the fifth and final piece of their critique last week, detailing shortcomings in the boat line’s public communications, and won a new contract to help carry out their overall recommendations.

Read More

SSA Lacks Plan for Informing Public, Report Says
Louisa Hufstader

Communicating with passengers has not been a priority for the Steamship Authority, and that needs to change, a report released Friday said.

Read More

Boatline GM Says Chief Operating Officer Not Needed
Louisa Hufstader

A key recommendation from outside marine consultants that the Steamship Authority add a chief operating officer appears to be stalled.

Read More

Bill to Free Islands from City Goes to Governor
Vineyard Gazette
Only the signature of Governor Furcolo now remains to turn into law the bill setting up a new Steamship Authority with three members, locally appointed, to represent the Vineyard Nantucket, and Falmouth, and with final emancipation from New Bedford. State House observers and others believe that the governor will sign the measure promptly, although the strong political pressure from New Bedford is not discounted.
 
Read More

The Battle’s O’re the Strife is Done - Hallelujah!
Vineyard Gazette
The long boat strike came to an end last night after the ratification of an agreement with the unlicensed men closely following the pattern of that previously reached with the licensed men. The agreement is, in essence, the modified 0-4-4 proposal which had received widespread publicity.
 
The vote of the union for ratification after a prolonged session lasting until 6 last night, was 90 to 6. The Authority voted unanimously, 4 to 0, for ratification.
 
Read More

Vineyard Boatline Governor Points to Positives in Report
Landry Harlan

Ferries are running better than ever, but the Steamship Authority needs a management overhaul. That was the message from Vineyard SSA governor Marc Hanover to the Dukes County commission.

Read More

Kitchen Sink Report Examines Five Key Areas at Boatline
Louisa Hufstader

The independent review of the Steamship Authority looked at five major areas of SSA operations and found serious deficiencies in four.

Read More

Steamship Authority Governors: "We Got Our Marching Orders"
Louisa Hufstader

The governing board for the boat line agreed Tuesday to hold additional meetings over the winter months to discuss the 140-page independent review.

Read More

Top-Down Changes Needed, Consultant Says
Louisa Hufstader
The Steamship Authority needs to change its management culture or face more potentially dangerous disruptions in service, the leader of a five-month study of boat line operations said Monday.
Read More

Entrenched Culture, Lack of Vision: Report Calls for Change at SSA
Louisa Hufstader
A independent review of the SSA describes an organization so focused on saving money and reacting to emergencies that it has failed to follow basic business practices.
Read More

Pages